Public services residents can count on. Officials stay accountable.
We work with provinces, cities, and municipalities to bring frontline services online, from the Citizen’s Charter to permits and residents’ questions. Every system has an office owner, a risk level, and an escalation path before it goes live.
01The engagement
One office, one service, one measure.
- 1.1
Free assessment
We meet the office heads and walk one service end to end: its steps, its processing time, and where residents wait.
- 1.2
Proposal
One service and one metric, scoped with deliverables and milestones, and prepared for your procurement process.
- 1.3
Pilot in one office
Live in one office first, measured against how long the service takes today.
- 1.4
Roll out
Extended to more offices and services once the pilot proves out, with training for each team.
- 1.5
Keep it running
Support, updates, and a regular review with the office heads.
02Products
Systems ready to deploy for your LGU.
Each one is set up for your LGU alone, configured to how your offices already work, and handed over to your permanent staff.
- Data Management SystemLiveDMSOne set of records every office works from: residents, businesses, and properties, with access by role and a log of every change.Records brought in from spreadsheets and paperAccess by role, every change loggedRetention on your disposition scheduleSee how it works
- R.A. 11032Citizen’s CharterEvery office’s charter in one record, checked against the law, published to billboard, handbook, and website.Processing times checked against the limitsPrint, web, and QR from one sourceFeedback and complaints routed to the officeSee how it works
03Scope
From the counter to online, one service at a time.
For the services our products don’t cover yet. Built by the same team as our enterprise work, and delivered the way government buys: procured through your process and deployed for your LGU.
Call us when
- Residents queue at the counter for information that should already be online.
- Permits and certificates move on paper between offices, and no one can say where an application is.
- The posted charter no longer matches how the service runs, and an ARTA review is coming.
- Each office keeps its records in its own spreadsheet, and none of them talk to each other.
- 3.1
Online services & permits
Online applications for permits, certificates, and clearances, with a status residents can track, in support of your Business One‑Stop Shop.
How we build - 3.2
Resident assistants
Answers residents’ questions from approved sources only, in English, Filipino, or the local language, and hands off to the right office.
How we build AI - 3.3
Document & records automation
Incoming requests and documents classified, extracted, and routed to the responsible office, with a log of who acted.
How we build AI - 3.4
Websites & public information
Accessible LGU websites that publish ordinances, advisories, and services from one source your staff can update.
How we build - 3.5
Process review & digital roadmap
Each service mapped as it runs today, processing times measured, and a plan for what to digitize first.
How we plan
04Terms
Public money, public trust, the same oversight.
Every LGU engagement follows the rules of our enterprise work, plus the ones that come with serving residents.
- 4.1
Your procurement, your timeline
We quote after the free assessment and work within your procurement process, with scope, deliverables, and milestones stated up front.
- 4.2
Officials decide
AI drafts, answers, and routes. Anything that affects a resident’s application, fee, or record waits for a named official.
- 4.3
Residents’ data protected
Personal data is handled under the Data Privacy Act of 2012, access is limited by role, and every action is logged.
- 4.4
Built to outlast a term
Documentation, training, and handover to your permanent staff, so the service keeps running across administrations.
05Questions
Working with LGUs, answered.
Who do you work with?
Provinces, cities, and municipalities, and the offices within them that serve the public: permits and licensing, the treasurer, the assessor, the civil registrar, engineering, social welfare, and health. National agencies follow many of the same rules; ask us if you’re one.
How do we procure from you?
Through your regular procurement process. The free assessment helps you define the scope and requirements, and we take part in procurement the way your process requires.
Will it work with the systems we already have?
Yes. The assessment maps every system a service touches, such as treasury, assessment, or permit systems, before we propose anything. We connect to what works rather than replace it.
Where is residents’ data kept?
Where your policies allow. We handle personal data under the Data Privacy Act of 2012 (R.A. 10173), limit access by role, and can host on infrastructure you control.
How is this different from your other products?
LGU systems aren’t self‑serve subscriptions. Each one is procured through your process, deployed for your LGU alone, and handed over to your permanent staff with training and documentation.
What happens when the administration changes?
The LGU’s data, records, and documentation belong to the LGU, and the service runs under the agreement, not the term of the officials who signed it. We train permanent staff, not only the officials who commissioned it.
Can we start with the Citizen’s Charter?
Yes. The charter maps every office’s services, so it also shows which service to digitize next.
The rest of how we work.
- DMS: Data Management SystemOne set of records every office works from: residents, businesses, and properties, with access by role and a log of every change.
- Citizen’s CharterBuild, publish, and keep current the Citizen’s Charter every LGU office must post under R.A. 11032.
- AI & automationSoftware that does routine work and escalates the rest, with an owner, a risk level, and an escalation path from day one.
- Strategy & designDecide what to build, and how it should work for the people using it, before anyone writes code.
- Build & qualityWeb, mobile, and commerce systems, tested before they ship and easy to keep running after.
Your people stop doing the routine work. They still make the calls that matter, and they can always step in.
Tell us about one workflow that eats time or carries risk. We’ll reply with what software could handle, what it should hand to a person, and who stays accountable.