A Citizen’s Charter that matches the service at the counter.
Every LGU office must post its Citizen’s Charter under R.A. 11032. We help you build it in one place, check it against the law, publish it everywhere, and keep it current.
Request for a certified copy of a birth certificate
- Requirements
- Request form · valid ID
- Fees
- Per city ordinance
- Person responsible
- Registration Officer
Needs attention. Processing time is 5 working days. The limit for a simple transaction is 3.
01The engagement
From the old billboard to a charter you can trust.
- 1.1
Inventory
We sit with each office and list its services the way they actually run today, not the way the old billboard says.
- 1.2
Check
Every entry is checked for the contents the law requires and for processing times over the limit.
- 1.3
Approve
The head of each office reviews and signs off their entries. Nothing goes public before that.
- 1.4
Publish
Print the billboard and handbook, put the charter on your website, and post QR codes at the counters.
- 1.5
Keep it current
When a fee, form, or step changes, the office updates the entry, it goes through the same approval, and every version is kept.
02R.A. 11032
What every charter entry has to state.
The Ease of Doing Business Act requires each government office, LGUs included, to post its Citizen’s Charter at the entrance and in print, in English, Filipino, or the local language. The Anti‑Red Tape Authority checks compliance.
- 2.1
A checklist of requirements for each type of application or request
- 2.2
The steps to get the service
- 2.3
The person responsible for each step
- 2.4
The maximum time to complete the process
- 2.5
The documents the client must present
- 2.6
The fees, if any
- 2.7
How to file a complaint
Maximum processing time
- 3working daysSimple transactions
- 7working daysComplex transactions
- 20working daysHighly technical applications
03What it does
One source for every office’s charter.
Your offices keep their entries up to date. The billboard, the handbook, and the website all come from the same approved record.
Call us when
- Each office keeps its own version of the charter, in its own format.
- The billboard at the entrance no longer matches how the service runs.
- A fee or requirement changed by ordinance, and the charter wasn’t updated.
- Residents ask the same questions at the counter that the charter should answer.
- 3.1
One record for every service
Each office lists its services with requirements and where to get them, client steps, office actions, fees, processing time, and the person responsible.
- 3.2
Checked against the law
Flags a processing time over the 3, 7, or 20 working‑day limit, a missing field, or a fee without the ordinance behind it.
- 3.3
Publish from one source
Billboard and handbook layouts for print, a searchable page for your website, and a QR code for each counter. English, Filipino, or the local language.
- 3.4
Feedback and complaints
Residents rate each service and file complaints online. Each one goes to the responsible office, and you see what’s still open.
- 3.5
AI that drafts, people who approve
Drafts charter entries from your existing forms, checklists, and ordinances. Your offices correct them, and nothing is published without approval.
- 3.6
Answers from the approved charter
An assistant answers residents’ questions only from the published charter, links to the entry it used, and hands off to the office when it can’t answer.
04A look inside
What your offices see every day.
Four sample screens: every service in one list, the law check on one entry, publishing an approved version, and residents’ feedback.
05Oversight
Human in the loop, for every word that goes public.
AI drafts entries and answers residents’ routine questions. A named person in each office approves every entry before it’s published, and the assistant only repeats what’s been approved.
When it can’t answer from the charter, it says so and passes the question to the responsible office, with the conversation attached.
More ways we work with LGUs06Fees
Quoted after the free assessment.
- 6.1
Per LGU
Based on the number of offices and services. We quote after the free assessment of your current charter, and work within your procurement process.
07Questions
Citizen’s Charter, answered.
Who is it for?
Provinces, cities, and municipalities, and the offices within them that serve the public: permits and licensing, the treasurer, the assessor, the civil registrar, engineering, social welfare, and health. National agencies follow the same law; ask us if you’re one.
Does the AI write our charter?
It drafts. Your offices check each entry against how the service really runs, and the head of office approves it before it’s published. The assistant for residents only repeats what’s approved.
Does it make us compliant with R.A. 11032?
It checks each entry for the contents the law requires and for processing times over the limit. Compliance still depends on how the services run at the counter, and the charter shows you where they don’t match yet.
Do we have to replace our website?
No. The charter can sit on its own page and link from your site, or be embedded in the site you already have.
What about residents’ personal data?
The charter itself is public. Feedback and complaints can hold personal data, so access is limited by role and handled in line with the Data Privacy Act of 2012.
How is it priced?
Per LGU, based on the number of offices and services. We quote after the free assessment of your current charter, and work within your procurement process.
The rest of how we work.
- Working with LGUsDigital services for provinces, cities, and municipalities, procured your way and deployed for your LGU, with an accountable office owner for every step.
- AI & automationSoftware that does routine work and escalates the rest, with an owner, a risk level, and an escalation path from day one.
- Strategy & designDecide what to build, and how it should work for the people using it, before anyone writes code.
- Build & qualityWeb, mobile, and commerce systems, tested before they ship and easy to keep running after.
Your people stop doing the routine work. They still make the calls that matter, and they can always step in.
Tell us about one workflow that eats time or carries risk. We’ll reply with what software could handle, what it should hand to a person, and who stays accountable.